Cancellation Policy

At Elancia, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

1. Order Cancellation

Customers may request cancellation of an order by contacting Elancia as soon as possible after placing the order.

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

Please provide your:

• Order number
• Name
• Registered email address or phone number
• Reason for cancellation, if applicable

2. Cancellation Before Dispatch

Orders may generally be cancelled before they are dispatched.

If the cancellation request is approved before dispatch, the eligible amount paid for the order will be refunded to the original payment method, subject to any applicable terms.

3. Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel it.

In such cases, the customer may need to receive the order and follow the applicable Return & Refund Policy, if the product is eligible for return.

4. Customized or Made-to-Order Products

Orders for personalized, customized, or made-to-order products may not be eligible for cancellation once production or processing has started.

Any applicable cancellation conditions will be communicated on the relevant product page or during the ordering process.

5. Refund for Cancelled Orders

If an eligible cancellation is approved, the refund will generally be processed through the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may depend on the bank or payment service provider.

6. Orders Already Processing

If an order has already entered the packing, processing, or fulfillment stage, cancellation may not be possible.

If cancellation cannot be completed, the customer may use the applicable return process after delivery, subject to the Return & Refund Policy.

7. Cancellation by Elancia

Elancia reserves the right to cancel an order where necessary, including circumstances such as:

• Product unavailability
• Incorrect product or pricing information
• Payment problems
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Shipping restrictions
• Technical errors
• Other circumstances beyond our reasonable control

If Elancia cancels an order after payment has been received, an eligible refund will be processed.

8. Contact Us

For cancellation requests or questions, please contact:

Elancia

Email: support.elancia@gmail.com