Privacy Policy

At Elancia, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information necessary to provide our products and services.

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information
• Account information, if you create an account with us

We do not store your complete credit or debit card details on our servers. Payments are processed through secure third-party payment service providers.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Products viewed
• Referring website
• Date and time of your visit
• General website usage information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Deliver your products
• Provide order confirmations and updates
• Communicate with you regarding your orders
• Respond to customer service requests
• Manage your customer account
• Provide information about products and offers, where permitted
• Improve our website, products, and services
• Prevent fraud, unauthorized transactions, and other misuse
• Maintain the security of our website
• Comply with applicable legal and regulatory requirements

3. Payment Information

When you make a purchase, your payment may be processed through third-party payment providers.

Depending on the payment method selected, your payment information may be processed by payment providers such as PhonePe or other payment services made available through our Shopify store.

Payment providers process payment information according to their own privacy policies and terms.

Elancia does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our website.

4. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and provide services to you.

Shopify may process information about your device, browser, purchases, and interactions with our store as necessary to provide its services.

For more information about how Shopify handles personal information, please refer to Shopify's privacy policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us:

• Remember your shopping cart
• Keep you signed in to your account
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing or advertising, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business and provide services to you.

These may include:

• Shopify and technology service providers
• Payment processors
• Shipping and delivery partners
• Order fulfillment providers
• Website analytics providers
• Marketing and advertising service providers, where applicable
• Customer support providers
• Professional advisors
• Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

7. Order and Delivery Information

To fulfill your order, we may provide relevant information such as your name, phone number, shipping address, and order details to our delivery and logistics partners.

This information is used only for purposes related to fulfilling and delivering your order.

8. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you information about:

• New products
• Collections
• Special offers
• Promotions
• Sales
• Other updates from Elancia

You can unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email or by contacting us.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide our services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal, accounting, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a concern regarding our handling of your information

To exercise any applicable privacy rights, please contact us using the details provided below.

12. Children's Privacy

Our website is not intended for children to provide personal information without appropriate parental or guardian involvement.

We do not knowingly collect personal information directly from children where prohibited by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or other services.

Elancia is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party services you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Elancia

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [FULL BUSINESS ADDRESS]