Return & Refund Policy

At Elancia, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may contact us to request a return, exchange, or refund.

Please read the following policy carefully before placing an order.

1. Return Eligibility

A product may be eligible for return if:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• The product received is materially different from what was ordered.
• The product meets the return conditions specified on the product page.

To be eligible for a return, the product must generally:

• Be unused and unworn.
• Be in its original condition.
• Have original tags and labels attached.
• Include the original packaging, where applicable.
• Include accessories or other items supplied with the product.
• Not show signs of washing, alteration, damage, or misuse.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. Return Request Period

Return requests must be submitted within [7 days] of delivery.

Please contact us as soon as possible after receiving your order if you believe there is an issue with your product.

Requests submitted after the applicable return period may not be accepted.

[Change 7 days to the actual return window used by Elancia.]

3. How to Request a Return

To request a return, contact us at:

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

Please include:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs of the product, where applicable
• Photographs of packaging, where applicable
• Other information reasonably required to process the request

We will review your request and inform you whether the return is approved.

Do not send products back without receiving return instructions from Elancia.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may request photographs, videos, packaging information, or other evidence to help us investigate the issue.

Depending on the circumstances, we may provide:

• Replacement
• Exchange
• Repair, where applicable
• Refund

The resolution will depend on the nature of the issue and product availability.

5. Incorrect Product

If you receive a product different from the one you ordered, please contact us with your order number and photographs of the product received.

After verification, we may arrange a replacement or refund, as applicable.

6. Non-Returnable Products

Certain products may not be eligible for return or exchange.

These may include:

• Personalized or customized products
• Products specifically made or altered for the customer
• Used or worn products
• Products without original tags or packaging
• Products damaged after delivery due to misuse
• Products that cannot be returned for hygiene reasons
• Clearance or final-sale products, where clearly stated
• Gift cards, where applicable

The applicable return conditions may also be specified on the individual product page.

7. Exchanges

If Elancia offers exchanges, an exchange may be available subject to:

• Product availability
• Eligibility under this policy
• The condition of the returned product

If the requested replacement product is unavailable, we may offer an alternative resolution or refund where applicable.

8. Refunds

Once a returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed through the original payment method used for the purchase, where supported.

The time required for the refund to appear in your account may depend on your bank or payment service provider.

9. Shipping Charges

If the return is due to an error by Elancia, such as a defective, damaged, or incorrect product, we may cover the applicable return shipping cost.

For other eligible returns, return shipping charges may be the responsibility of the customer, depending on the applicable return conditions.

Any applicable shipping charges or deductions will be communicated during the return process.

10. Products Damaged After Delivery

Elancia may not accept returns for products that have been damaged after delivery due to:

• Improper use
• Washing or cleaning contrary to product instructions
• Alteration
• Negligence
• Normal wear and tear
• Accidental damage
• Failure to follow care instructions

11. Refunds for Cancelled Orders

If an order is successfully cancelled before dispatch, any eligible refund will be processed according to our cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

12. Promotional and Discounted Products

Products purchased during sales, promotions, or using discount codes remain subject to the return conditions displayed at the time of purchase.

Certain promotional or final-sale products may be non-returnable where clearly stated.

13. Refund Delays

If you have been informed that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.

If the amount remains unavailable after the expected processing period, please contact us.

14. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Elancia

Email: support.elancia@gmail.com