Shipping & Delivery Policy

At Elancia, we are committed to processing and delivering your orders safely and within the estimated delivery timeframes provided at checkout.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volume, sales, promotions, or unforeseen circumstances, processing may take longer than usual.

If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Shipping Locations

Elancia currently delivers to [India / selected locations].

Delivery availability may vary depending on the destination and the products ordered.

If we are unable to deliver to your location, the available shipping options will be communicated during checkout or by our customer support team.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Product weight or size
• Shipping method selected
• Promotional offers

From time to time, Elancia may offer free shipping or promotional shipping rates.

4. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

[3–7 business days]

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Natural disasters
• Government restrictions
• Other circumstances beyond our reasonable control

Remote or difficult-to-reach locations may require additional delivery time.

5. Order Tracking

Once your order has been shipped, we may provide a tracking number or tracking link where available.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become available after the order has been dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check:

• Name
• Phone number
• House/building number
• Street/address
• City
• State
• Postal/PIN code

Elancia is not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

7. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If the recipient is unavailable, the courier may attempt delivery again or contact the customer using the provided contact information.

Customers should ensure that someone is available to receive the package whenever possible.

8. Damaged Packages

If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please contact us as soon as possible.

Where appropriate, please provide:

• Order number
• Photographs of the package
• Photographs of the product
• Unboxing video, if available
• Description of the issue

This information may help us investigate the matter with our shipping partner.

9. Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the shipment status and, where necessary, coordinate with the relevant delivery partner.

Delivery delays caused by circumstances outside our reasonable control may not be considered a breach of our delivery commitment.

10. Lost Shipments

If a shipment is confirmed as lost by the courier, Elancia will investigate the matter and determine the appropriate resolution in accordance with our policies and applicable law.

Depending on the circumstances, we may offer a replacement or refund where applicable.

11. Cash on Delivery

[If applicable: Cash on Delivery may be available for selected locations and orders. Availability and applicable conditions will be displayed at checkout.]

[If Elancia does not offer COD, remove this section.]

12. International Shipping

[If applicable: Elancia may offer international shipping to selected countries. International orders may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country. Such charges are the responsibility of the customer unless otherwise stated.]

[If Elancia ships only within India, remove this section.]

13. Delivery Restrictions

Certain products may have shipping restrictions due to their size, nature, destination, or applicable regulations.

If an order cannot be delivered to the selected location, we will contact the customer and provide an appropriate resolution where possible.

14. Contact Us

If you have questions about shipping or delivery, please contact us:

Elancia

Email: support.elancia@gmail.com